How do I reach a Live Chat Agent on Arise?
Keywords: chat, live
Faith
Last Update hace 2 años
Remember, live chat on Arise is available from 8:00 AM – 12:00 AM EST Monday-Friday.
Here is a quick tip to get to a live person:
Try to first type your question as if you are talking to a live person.
You will see this. “I’m sorry can you rephrase your question.’
Copy your original message and paste it.
It will say the above message again and ask you to rephrase (you don’t have to do this).
Last, copy and paste it for a third time.
AVA will then prompt you to transfer to registration, partner support, enrollment or technical support.
Choose which department you want:
Technical Support
Power outage
Unable to get into Okta, Duo, VPN, Salesforce, etc.
Error messages
Partner Support
Client specific questions
Checking on an incident ticket for enrollment
SOW questions
Starmatic hour questions
Enrollment
Follow-up on language assessments
Status of background check
Change class times
Registration
Issues with tech check or PC scan
Duplicate accounts
Switching IBOs
